Volkswagen recall crisis in China To recall 380 000 vehicles due to the… — Volkswagen Eos

10 Янв 2015 | Author: | Комментарии к записи Volkswagen recall crisis in China To recall 380 000 vehicles due to the… — Volkswagen Eos отключены
Volkswagen Eos

Volkswagen recall crisis in To recall 380,000 vehicles due to the DSG

Volkswagen recall crisis in To recall 380,000 vehicles due to the DSG

Due to the DSG transmission failure which had exposed by the CCTV’s Consumer Day Programming, Volkswagen (China) had required to recall the relevant according to the “Defective Auto Recall Management Regulations”. announced on 20 th April 2013 AQSIQ has received the recall from Volkswagen (China) Co. Ltd. FAW – Volkswagen Automotive Co. Shanghai Volkswagen Automotive Co. which schedules to recall a of 384,181 defective vehicles from April 2 this

Background

In 2003, Volkswagen worldwide promotion of the DSG dual-clutch transmission. DSG dual clutch is divided into two kinds of dry transmission and wet dual-clutch transmission.

In 2008, Volkswagen launch of the DSG starting from the North by recalling about 13,500 in North America due to the serious of the auto DSG dual clutch The recall is targeting at the 6-speed wet transmission.


This recall the actions from the car owners in On September 18, 2009, FAW-Volkswagen, Import Company submitted a report to the State General of Quality Supervision, Inspection and to recall some vehicles the DSG: MAGOTAN, imported TT, the imported Volkswagen EOS, CC, R36 Vari-ant, GTI cars and other models. the number of vehicles was 2,760.

Volkswagen of Germany in November announced that it would recall 17,000 vehicles with the DSG transmission models due to DSG gearbox equipment problem. The models were Volkswagen Scirocco, Eos, Jetta and models produced between 2008 to August 2009.

In the “DSG” storm erupted in China, but the problem comes the 7-speed dry dual-clutch transmission. pressure in March 2012, announced to offer a software service to customers using the DSG transmission vehicles but did not initiate a

On May 23, 2012, Volkswagen decided to the DSG transmission quality guarantee But on December 27, 2012, Volkswagen the recall part of DSG fault in Taiwan. This again anger among customers in of China who received only warranty. No doubt that the way of standard” handling again to obvious dissatisfaction among the customers.

On 15, March 2013, the DSG transmission issue was exposed by the CCTV’s Rights Day Programming reacting to Volkswagen issued a statement, that “the Volkswagen (China), Volkswagen (China) Co. Ltd. Shanghai Volkswagen and FAW – attaches great importance to the Consumer Rights Day Programming the DSG problems reported. To enhance satisfaction has been our priority and we great importance to the report, we will contact our consumers to the problem as quickly as possible.”

On 16, AQSIQ spokesman Li Yuanping said that the AQSIQ has Volkswagen to implement a recall in with the law, the General of Quality Supervision, Inspection order the recall if Volkswagen not fulfill the legal obligations. the Volkswagen Group (China), and Shanghai Volkswagen issued a statement saying that the will start the voluntary to solve the DSG problem and the recall details will be announced

Analysis:

Volkswagen Eos

As this recall involve a total of 384,181 vehicles according to the most news, it is for sure that the will have to pay a great to cover the wrong decision by the management of the group in underestimating the power of the customers in mainland Perhaps they should done a customer survey by how the Chinese customers will if they receive differentiated regarding some auto It has been long that customer in particular those in mainland China are really about being treated which must seriously their perception of the branding. the greatest loss perhaps is of the consumer confidence.

Some social comments are as

“There are no escapes”

“There be some problems, we can wait 3.15 each years to get the solved”

……

Editorial comment:

We know how many more DSG are happening every day. But of us know some problems and so do the The government needs to do more to the customers in protecting their as well as punishing manufacturers who are to act according to the highest business

Key Words: DSG problems exposed in Consumer Rights Day Programming, recall crisis in China

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