Volkswagen Owners Voice Grievances At Volkswagen Group Malaysia Headquarters… — Volkswagen news

20 Фев 2015 | Author: | Комментарии к записи Volkswagen Owners Voice Grievances At Volkswagen Group Malaysia Headquarters… — Volkswagen news отключены
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Volkswagen Owners Voice At Volkswagen Group Malaysia

Nearly 50 disgruntled Volkswagen gathered at the steps of Volkswagen Malaysia’s (VGM) headquarters in earlier today to voice complaints about the poor sales experience and unreliability of Volkswagen cars. Executives the company were present at the to listen to the complaints brought by the group.

According to the co-organiser of the Ben Yeo, the group is demanding VGM would be able to deliver a that is safe and reliable, as as improve their after service. “We feel about the warranty and safety, a of Volkswagen owners have had to the engines and replace the clutch in their cars in the span of than two years,” said “Furthermore some of us had our warranty by the manufacturer due to minor overruns in the service interval.”

Co-organiser Leon Loke that his warranty for his Volkswagen CC was voided for exceeding it service by a margin of around 1,000km. A lot of including myself would to book our cars in for service a in advanced as there are no available for me to do so earlier, said Loke.

owner who identified himself as Mr Low that his 2012 Volkswagen 1.2 TSI has been experiencing a multitude of ranging from improper parts to unsatisfactory repairs by his car’s service centre.

The group of owners also over a list of requests to the management. Their list of includes a warranty extension to 10 for the engine and gearbox, and no voiding of the for mileage overruns under the of 3,000km. “The reliability of the seven-speed dual-clutch gearbox are acknowledged by Volkswagen in China and have extended their coverage to 10 years. We on the other are still left with a warranty coverage,” explained “All we are asking for is a fair from VGM.”

The owner demonstration was started and on Facebook. The group was started by Volkswagen owners in May last and has so far attracted more than followers to date.

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Yesterday VGM a statement on steps the company be taking to improve its after-sales whereas its new managing director, Aringer, is well aware of on reliability and after-sales service Volkswagen owners in Malaysia. to Aringer, the company are already steps to address to improve the after-sales support both in of customer care and warranty

Volkswagen says issues to the 7-speed DSG transmission have been addressed by last recall in Malaysia, and assures its that all new Volkswagen models are not by any transmission reliability issues.

The after-sales grievances experienced by customers aren’t exclusive to the brand. LiveLifeDrive would like to point out that growing European brands as Ford and Peugeot faced growing pains with complaints alluding to the lack of capacity during their of growth a number of years With a fast growing of new customers, an unprepared after-sales would be easily overwhelmed by the number of customers looking to their cars in for routine Only in the past few years did and Peugeot managed to turn situation around after their service network and better trained after-sales to meet the needs of their new

The question of whether VGM would be to finally address its customer would depend on the company’s and its relationship with its network of Those steps will time to bear fruit, but are crucial steps of the utmost nevertheless.

Update 14 March 1315hours: LiveLifeDrive would to clarify that the statement Ford and Peugeot was done an editorial perspective and wasn’t in quoting Volkswagen Group or any related party to Volkswagen. We apologise for the misunderstanding and confusion the statement has caused.

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